Service and Support - Loan TVs

In the event that your TV develops a fault and needs to be repaired, subject to availability, we offer the facility of a loan TV while your own TV is out of action/away for repair. Conditions apply and are outlined below.

The TV for which a temporary replacement is required must have been bought from our store and be covered by a valid warranty.

Purchases made online do not qualify for loan equipment. The customer assumes liability for the safe-keeping of the temporary equipment for the duration of the loan. Any damage or loss of the loan equipment will result in a charge to cover any costs incurred repairing or replacing said item.

Delivery and installation of the loan equipment is not included and charges will apply unless the customer has paid the store to deliver and install the original TV.

The loan TVs that we offer are basic 40-42” screens; there is no assurance that the loan equipment will match the customers’ normal television in terms of size or specification.

The provision of loan equipment is offered as a courtesy to our customers and does not form part of the contract of sale.