Who we are


15 Years of Excellent Customer Service

Since our doors first opened in 2003, Falkirk Sony Centre has established a reputation for delivering excellent customer service. Our team are always prepared to go the extra mile for our customers, treating them as we would treat our own close friends and family. 

We try to explain the products and services we sell in understandable terms that make it easy for our customers to make an informed choice whenever they-re making a purchase. Most of our products are on display and ready for demonstration. Post-sale, we provide all our customers with a comprehensive backup service; there are no call centres or interactive voice systems, just a familiar friendly voice from our store team, happy to offer whatever help and advice is required.

We understand that our customers expect a combination of both low prices and excellent service so we monitor the prices across our rage constantly against our major competitors to make sure that, as far as possible, we're always competitive. Our televisions are among the most reliable on the market and all come with a 5 Year Warranty as standard. If you haven't shopped with us before, give us a try, we think you'll be pleasantly surprised.