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This policy, together with any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. The information we collect from your visit is anonymised.
Information we collect from you
This is information that we collect automatically about your visit during your time on the Site. It typically involves technical information and is often collected using google analytics or small data files called “cookies”. This information helps us to provide you with a good experience when you browse the Site and also to indicate where the Site requires improvement.
- Contact Form
We generally store information about you for as long as we need the information for the purposes for which we collect and use it and we are not legally required to continue to keep it.
- Online Website and Webchat
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed;
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and Postage;
- Postage address: we’ll ask you to enter this so we can, for instance, estimate Postage before you place an order, and send you the order;
When you purchase from us, we’ll ask you to provide information including your name, billing address, Postage address, email address, phone number and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order;
- Respond to your requests, including refunds and complaints;
- Process orders and prevent fraud;
- Set up your account for our store;
- Comply with any legal obligations we have, such as calculating taxes;
- Improve our store offerings;
- Send you marketing messages, if you choose to receive them;
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and Postage information;
Our team members have access to this information to help fulfil orders, process refunds and support you.
Uses made of the information
- To administer the Site and for internal operations, including troubleshooting, system and security updates, data analysis, testing, research, statistical and survey purposes;
- To improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
- As part of our efforts to keep the Site safe and secure;
- To comply with our record keeping and information storage obligations and policy.
We will disclose your personal information to third parties:
- To protect our rights, property or safety, or those of our clients or others.
Where we store your personal data
All information that you provide to us is stored on our, or our selected business partners’ servers, and we will take reasonable steps to protect your information in accordance with this policy, including and without limitation:
- Installing a secure firewall;
- Using anti-virus protection software;
- Encrypting data; and
- Carrying out regular back-ups.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To receive an exported file of the personal data we hold about you please write to us using this email account: email@example.com
Sony Centre Falkirk
Serafini Retail Limited
2-5 Galloway Court
01324 630 064