Cookie Policy

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

Privacy policy

This policy, together with any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. The information we collect from your visit is anonymised.

Information we collect from you

This is information that we collect automatically about your visit during your time on the Site. It typically involves technical information and is often collected using google analytics or small data files called “cookies”. This information helps us to provide you with a good experience when you browse the Site and also to indicate where the Site requires improvement.

Contact Form

When you use our contact form to communicate with us, you provide us with your personal data. We use this data to provide a service or answer an inquiry.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it and we are not legally required to continue to keep it.

Online Website and Webchat

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed;
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and Postage;
  • Postage address: we’ll ask you to enter this so we can, for instance, estimate Postage before you place an order, and send you the order;

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, Postage address, email address, phone number and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order;
  • Respond to your requests, including refunds and complaints;
  • Process orders and prevent fraud;
  • Set up your account for our store;
  • Comply with any legal obligations we have, such as calculating taxes;
  • Improve our store offerings;
  • Send you marketing messages, if you choose to receive them;

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and Postage information;

Our team members have access to this information to help fulfil orders, process refunds and support you.

Uses made of the information

  • To administer the Site and for internal operations, including troubleshooting, system and security updates, data analysis, testing, research, statistical and survey purposes;
  • To improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
  • As part of our efforts to keep the Site safe and secure;
  • To comply with our record keeping and information storage obligations and policy.
Disclosure of your information

We will disclose your personal information to third parties:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or
  • To protect our rights, property or safety, or those of our clients or others.

Where we store your personal data

All information that you provide to us is stored on our, or our selected business partners’ servers, and we will take reasonable steps to protect your information in accordance with this policy, including and without limitation:

  • Installing a secure firewall;
  • Using anti-virus protection software;
  • Encrypting data; and
  • Carrying out regular back-ups.
What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To receive an exported file of the personal data we hold about you please write to us using this email account: shop@sonycentrefalkirk.co.uk

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Sony Centre Falkirk
Serafini Retail Limited
2-5 Galloway Court
Falkirk
Stirlingshire
FK1 1HQ
01324 630 064