Closed - Warranty support page

Store Closure

Our business is now closed and we are no longer taking orders either in store or online. The business premises are no longer staffed. You can find some guidance below regarding ongoing support for any product purchased from our store or website. If you have made a purchase from any other business you should contact their own customer service team.

After Sales Support for any Sony Product:

Please contact Sony’s Customer Information Centre on 0207 365 2810 or visit www.sony.co.uk/support

After Sales Support for any Euronics purchase:

Please contact Euronics Customer Care Team on 01264 320504 or email customersupport@euronics.co.uk

Warranties & Service:

All warranties, regardless of duration continue to be valid after we cease trading, please follow the guidance below if you need support with your purchase going forward.


Repairs Under Warranty:

Sony TVs and Soundbars: contact TVRS who are based in Blantyre on 01698 327700. They will require a copy of your proof of purchase.

Sony Headphones & Cameras: contact Sony Central Service who are based in Pencoed on 01656 867347. They will require a copy of your proof of purchase.

Sonos: contact Sonos UK on 0800 026 1526 or use that chat service at support.sonos.com/en-gb/contact

Other Audio Visual Brands: Please visit the relevant manufacturer website and select the option for contact or suppport

Your Nearest Store(s):

Sony Centre & Euronics:

McMichaels Alloa on 01259 724230 & McMichaels at Sterling Home 01259 755158

Euronics:

Radio Music Store in Bannockburn on 01786 812420.

These stores will be more than happy to advise you on potential new purchases and may able to provide you with the up to date telephone numbers or email addresses for suppliers. Please note that these businesses have no legal responsibility for items purchased from us but will normally be happy to point you in the right direction if you need warranty related assistance. 

Thank You:

Finally, I would like to re-iterate our gratitude to all our customers over the years, your business has always been appreciated.