Customer Update

Customer Update 18th April 2022

As of 18th April 2022, all government regulation concerning COVID safety precautions have been replaced by guidance. Consequently the wearing of masks is no longer a mandatory requirement when visiting the store.


In Store Precautions:

While we welcome the relaxation of the regulations, we are mindful of the fact that some of our clients may be more anxious than others when visiting this or any other retail premises. Please see an updated summary of the precautions we are taking to keep everyone as safe and comfortable as possible. 

Out of respect for our team and other customers, we would ask that you do not visit the store if you have recently tested positive and ought to be self-isolating.

We will continue to clean and sanitise surfaces and touch points regularly.

Hand Sanitiser is available for those customers who require it.

Disposable masks are available for those visitors who would prefer to wear one.

While our team will no longer routinely wear masks, we are all happy to wear a mask while serving. Please let us know if you would like us to wear a mask when assisting you.

The protective screen remains in place at the cash desk.

Deliveries and Repairs:

Our delivery and repair service has returned to the normal level of operation. Our installation team are happy to wear a mask when visiting the homes of our clients. 

Note that we are unable to visit your home while anyone in the household is self isolating due to a recent positive test result.

Contact:

Our store telephone number is 01324 630064

Please also feel free to contact us via Messenger or using the contact us option on our website.

https://www.serafini-retail.co.uk/

We look forward welcoming you to our store.

Dean and the team