Customer Update

 Customer Update - 15th January 2021

Following the latest tightening of COVID regulations, we are now facing another prolonged period of trading restrictions. As things stand, customers are not allowed onto the premises although we are continuing to operate online via our website. Our store will operate with a skeleton staff to deal with telephone queries and to facilitate local deliveries
Deliveries that are usually fulfilled by Royal Mail or couriers will continue as normal. Those items that we normally deliver from store around our local area will be delivered by appointment (within a day or two at most).

Note that we are currently prohibited by law from offering any of our installation or in-home support services in all but the most extreme circumstances. For any customer whose TV requires a repair, this can still be arranged through Sony's official repair partners.

You can reach us by telephone between 10am and 4pm six days a week (we will be closed on Sundays). Our email and social media accounts will be monitored and we will try to respond to any and all enquiries in a timely manner. Note that, for the safety of our team, we will be operating with reduced staffing levels so please be patient if it takes a little longer than usual to answer your call or if you don't get through at the first attempt.

We would like to stress that we are very much open for business should you require any of the items that we supply. Indeed, if you live locally and need something urgently, we may be better placed than many larger businesses to get you sorted out quickly with same day delivery possible within the Falkirk Council area. It goes without saying that we will try to be as competitive as ever in terms of pricing and we plan to run regular deals throughout the next few weeks including some exclusive voucher offers that will only be available to our Facebook followers.

Like many small local businesses, most of our business is normally generated from customers visiting our store to view and choose their products first hand. While we do trade online, we do not have the well established online presence of some of the larger operators. We certainly don't have the marketing budget that the well known high street names have at their disposal and rely heavily on word of mouth recommendations. If you like what we do, it would help us immensely if our posts were shared and liked as often as possible, especially while we can't play to our normal strengths via the in store experience.
Our store telephone number is 01324 630064

Please also feel free to contact us via Messenger or using the contact us option on our website.
Hoping that everyone remains safe and well in these troubling times.
Dean and the team