Customer Update

Customer Update 4th August 2021

Following on from the latest COVID guidance there are a few operational changes which take effect from Monday 9th August. In practical terms the only significant operational differences in store are that we will no longer be required to restrict customer numbers or to maintain physical distancing on the sales floor. Masks continue to be required while in store unless medically exempt and are available free of charge for anyone who has forgotten their own. 

Opening Hours:

Our opening hours are as follows:

Monday -Saturday: 10am-5.00pm

In Store Precautions:


All colleagues and visitor groups should attempt to maintain a cautious distance between themselves and other customer groups while in the store.

All our colleagues will wear masks when on the sales floor.

All visitors to the store are required to wear masks unless they are medically exempt. We are unable to offer any latitude on this point.

Disposable masks are available for any customer who forgets to bring their own.

Hand Sanitiser is provided at the entrance and cash desk.

All surfaces will be cleaned regularly by our store team using anti bacterial sprays and wipes.

A protective screen has been installed at the cash desk.

Please note that demonstrations of headphones are not possible at this time.


Deliveries 

A normal delivery service is available. Those items that are normally sent out by Royal Mail or courier are being handled in the usual way, albeit some items make take a little longer than usual to arrive. Orders that are delivered by our store team (generally within 75 miles of our store), can usually be fulfilled quickly, within 2-3 working days in most cases. Please note that we will only enter your home or business where it is necessary to complete the safe delivery of your order. 

Installations:

Our installation and in home support services are now operating normally although we continue to exercise caution while in customers' homes.  If you book an appointment for installation we will agree with you in advance those precautions that are applicable for your specific circumstances. 

Repairs:

The repair centre have continued to operate throughout the pandemic but are continuing to take extra precautions to keep their own colleagues safe. We will advise customers on case by case basis of the process for dealing with their specific requests.


Our store telephone number is 01324 630064

Please also feel free to contact us via Messenger or using the contact us option on our website.

https://www.serafini-retail.co.uk/

We look forward welcoming you to our store.

Dean and the team