Customer Update

Customer Update 5th April 2021

It seems a long time since we were last able to welcome customers into the store but there is finally some light at the end of the tunnel. We are still subject to trading restrictions which are outlined below but as of today it is possible to collect orders from store and we hope to finally open the doors again properly on 26th April.

Opening Hours:

Our opening hours for the month of April will be as follows:

Monday -Saturday: 10am-4.30pm

Our telephone lines, email accounts and social media will be monitored during these hours. If you place an order for collection, (either online or over the phone), you will be able to collect during those hours too. Please note that we will are still operating with a skeleton staffing compliment so it may take longer than normal to answer the phones.

Deliveries:

We are continuing to deliver orders. Those items that are normally sent out by Royal Mail or courier are being handled in the usual way, albeit some items make take a little longer than usual to arrive. Orders that are delivered by our store team (generally within 60 miles of our store), can usually be fulfilled quickly, same or next working day in most cases. Please note that delivery is to your doorstep and that we are still prohibited from entering our clients’ homes.

Installations:

Our installation and in home assistance services are still suspended and will remain so until at least April 26th.

Repairs:

Repairs of faulty items are continuing with the exception that all items can only be collected from the doorstep. Engineers are not permitted to enter the homes of customers.

Collection from store:

In order to keep everyone as safe as possible, we have created a collection point at the front door of the shop. Access to the premises is still not permitted at this time. We will confirm collection appointments with all customers so that we are able to avoid multiple customers arriving at the same time. Please note that for all local customers we are still happy to deliver any orders placed directly to your home as an alternative. No extra charge will be made for this service.

Our store telephone number is 01324 630064

Please also feel free to contact us via Messenger or using the contact us option on our website.

https://www.serafini-retail.co.uk/

Wishing all our customers well in the hope that something closer to normal life is possible soon.

Dean and the team