Customer Update

Customer Update 13th June 2021

We are delighted to confirm that the store will re-open on Monday 26th April at 10am. Customers will be able to browse our range of products and receive demonstrations for the first time since Christmas Eve last year. We will however be operating with a series of adaptations which are designed to keep our customers and colleagues as safe as possible. We will continue to review these measures on a regular basis after re-opening.

Opening Hours:

Our opening hours are as follows:

Monday -Saturday: 10am-5.00pm

In Store Precautions:

A maximum of three customer groups are permitted in store at any one time.

All colleagues and visitor groups should attempt to maintain a 2 metre distance between themselves and other customer groups while in the store.

All our colleagues will wear masks.

All visitors to the store are required to wear masks unless they are medically exempt. We are unable to offer any latitude on this point.

Disposable masks are available for any customer who forgets to bring their own.

Hand Sanitiser is provided at the entrance and cash desk.

All surfaces will be cleaned regularly by our store team using anti bacterial sprays and wipes.

A protective screen has been installed at the cash desk.

Please note that demonstrations of headphones are not possible at this time.


Deliveries 

A normal delivery service is available. Those items that are normally sent out by Royal Mail or courier are being handled in the usual way, albeit some items make take a little longer than usual to arrive. Orders that are delivered by our store team (generally within 60 miles of our store), can usually be fulfilled quickly, within 2 working days in most cases. Please note that we will only enter your home or business where it is necessary to complete the safe delivery of your order. 

Installations:

Our installation and in home support services will also resume on 26th April. Our diary is already close to full for the first week although there are plenty of appointments available for week commencing 3rd May.  If you book an appointment for installation we will agree with you in advance those precautions that are applicable for your specific circumstances. We will be operating on a reduced capacity until such time as all our installation team have been vaccinated. 

Repairs:

The repair centre have continued to operate throughout the pandemic but are continuing to take extra precautions to keep their own colleagues safe. We will advise customers on case by case basis of the process for dealing with their specific requests.


Our store telephone number is 01324 630064

Please also feel free to contact us via Messenger or using the contact us option on our website.

https://www.serafini-retail.co.uk/

We look forward to welcoming back all our customers

Dean and the team